Returns Policy
Return Policy
The Art Gallery and its representatives go out of their way to help you identify, source, secure and purchase art for your home or office. In line with the Sales of Goods Act 1979 we are happy to replace any work that is found not to be;
- as described
- fit for purpose
- of satisfactory quality
The Gallery must be contacted within seven days of the purchase of goods should you require to exercise these rights.
Please note that the gallery is under no legal obligation to provide you with a refund if;
- You change your mind about a painting
- You decide you do not like it
Naturally we will always try to work with you to appropriately remedy any situations arising from the later.
The foregoing does not affect your statutory rights as a consumer.
Naturally we aim to ensure that such a situation never arises. Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
Damaged or faulty items
We check very carefully all orders prior to despatch if a package should arrive damaged please inform us immediately and please keep the original packaging.
Cookies and Privacy Policy
Cookies – The Art Gallery
What are cookies?
Cookies are small text files that websites send to a cookie file on a visitor’s computers hard disk. Cookies enable visitors to navigate around the website and where applicable tailor the content to the visitor, for example, visitor name, past orders, previous searches etc. Cookies allow the website to tailor the content to the needs of the visitor and improve the overall visitor experience. Without cookies it would be difficult for a website to allow the visitor to fill up the shopping basket, proceed to the checkout, remember the visitors preferences or registration details for a later visit. The framemakersgalleries.co.uk website allows customers to move from one part of the website to another and to add items to the basket without having to repeatedly login.
Cookies are not computer programs, and cannot read any other information saved on a visitor’s hard drive. Cookies cannot be used to disseminate viruses, or gather a visitors email address. They only contain and transfer to the website as much information as the visitors has disclosed to the website. It is possible to opt out of cookies via your browser settings, however by doing so this may prevent you from transacting on the framemakersgalleries.co.uk website. Please note: Cookie settings are devices specific, if you log on to a site from another computer or device your cookie settings will not apply.
This website uses the following cookies:
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
Privacy Policy – The Art Gallery
We are committed to protecting your privacy. All information will be collected and used lawfully and in accordance with the Data Protection Act 1998.
We do not send random marketing emails to personal email addresses (Spam) or to past customers who have un-subscribed from our e-newsletters.
None of the statements and policies detailed above limits your statutory rights as a consumer in any way whatsoever.
Terms and Conditions
Terms and Conditions and UK Delivery Charges – The Art Gallery
We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.
Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.
The Art Gallery and its representatives go out of their way to help you identify, source, secure and purchase art for your home or office. In line with the Sales of Goods Act 1979 we are happy to replace any work that is found not to be;
- as described
- fit for purpose
- of satisfactory quality
The Gallery must be contacted within seven days of the purchase of goods should you require to exercise these rights.
Please note that the gallery is under no legal obligation to provide you with a refund if;
- You change your mind about a painting
- You decide you do not like it
Naturally we will always try to work with you to appropriately remedy any situations arising from the latter.
The foregoing does not affect your statutory rights as a consumer.
Naturally we aim to ensure that such a situation never arises. Any complaint received will be acknowledged within five working days and you will be informed of a projected time scale for dealing with that complaint, together with the steps we intend to take in dealing with it.
Damaged or faulty items
We check very carefully all orders prior to dispatch if a package should arrive damaged please inform us immediately and please keep the original packaging.
Delivery Charges
Free Delivery on all purchases over £200.00
£5.50 on all other purchases.
For delivery outside the UK Mainland please contact us for a price. Our delivery charges do not
include any customs, import, brokerage charges or any other fees payable upon delivery into a
destination country. These costs are the responsibility of the customer.
Please note our delivery times on original paintings are between 5-7 working days. This is due to the
possibility that the painting will be in one of our galleries and will need to be transferred to the
factory to be shipped.
Delivery times on all other products are between 3-5 working days.
If you require a faster turnaround on delivery please contact us.
Cancellation By Us
We reserve the right to cancel any order (or any part of the order) if for the following reasons:
- The products ordered by you are no longer available.
- The products are withdrawn from our Service by the authorised licensees or copyright owners, or
- The products cannot be supplied to you in the country you reside.
In which event we will notify you by email and refund any payments you have made for that order or that part of the order.
Follow us on Social
@ruislipmanorart
Tel: 01895 635411
Mobile:
07799 607548
103 Victoria Road
Ruislip Manor, Middlesex
HA4 9BN
